What to put in a cleaning service agreement
A cleaning service agreement turns your proposal into a contract. Cover the term and notice period, payment terms, who supplies what, access and keys, insurance, quality checks and communication, holidays, liability, and how changes to the scope are priced. Clear terms prevent most disputes.
| Term | What to say |
|---|---|
| Term and renewal | When service starts, how long it runs, and the notice either side gives to end it. |
| Payment | When you invoice, when payment is due, and how add-on work is billed. |
| Supplies and equipment | What you provide (chemicals, equipment, labor) and what the client provides, such as restroom paper and soap. |
| Access and security | Keys, codes and badges, how they are logged and returned, and locking up. |
| Insurance | Your coverage (general liability, bond, workers' comp) and that certificates are available. |
| Quality and communication | One point of contact, how fast you respond, and how often you inspect. |
| Holidays and schedule changes | Which holidays you skip and how closures are credited. |
| Liability | What you repair or replace if your crew damages something, and what you are not responsible for. |
| Scope changes | How added areas, extra visits or special requests are priced. |
This is general information, not legal advice. Have an attorney review your standard agreement.
Outscoped includes a starting service agreement you can edit, and it attaches to every proposal so the client signs the terms with the price. See how it works.
Common questions
What should a cleaning service agreement include?
Term and notice, payment terms, supplies and equipment, access and security, insurance, quality and communication, holidays and schedule changes, liability, and how scope changes are priced.
Should a cleaning contract be month to month?
Many commercial cleaning agreements run month to month with a 30-day notice, which makes it easier for a new client to say yes. Longer terms are common for larger accounts. Choose what fits your business and state it clearly.
Do I need a lawyer for a cleaning service agreement?
It is a good idea to have an attorney review your standard terms once. This page is general information, not legal advice.